Refund & Cancellation Policy

Last updated: 29 September 2026

This policy covers cancelling work ordered from eira and getting a refund. If the quote for your project sets different terms, the quote applies.

1. Before Work Starts

If you cancel before we start work, we refund the full amount you have paid.

2. Custom Projects

Custom work is made specifically for you, so payment for work already done can't be refunded. If you cancel mid-project, you pay for the work completed up to that point, and we refund anything you paid beyond that.

3. Fixed-Price Services

Once a 10-day plan (such as Growth or Personal Brands) or a reel has been started, it can't be refunded. If we don't deliver what was agreed, we will redo it at no extra cost or refund the part that wasn't delivered.

4. Monthly Plans

You can cancel a monthly plan (such as Pay Pages or monthly ads management) at any time before the next billing date. The service runs until the end of the month you have paid for; partly used months aren't refunded. The Pay Pages setup fee can't be refunded once your page is live.

5. Ad Spend

Money spent on ad platforms is paid to those platforms and follows their own refund rules; we can't refund it.

6. If We Cancel

If we have to cancel a project, we refund the full amount paid for any work not yet delivered.

7. How to Ask for a Refund

Email eerie543@gmail.com or message us on WhatsApp at +91 91239 44505 with your invoice or payment reference. We will reply within 3 working days. Approved refunds are sent to the original payment method within 7 working days; your bank may take a few more days to show it.